By reaching out to an executive to get help with Quest Diagnostics, he took matters into his own hands. He could have used some of those research skills to find Whalen and contact her.īut in a sense, he did DIY his case.
CALL QUEST DIAGNOSTICS RE WEBSITE HOW TO
We publish a helpful guide on how to find almost any executive contact. Is there a DIY a solution when you need help with Quest Diagnostics?Ĭould Fornero have fixed this himself? Maybe. Finally, four months after the incorrect billing, Fornero reported that the billing matter had been resolved.
“She followed up the phone call with an email which also provided me with her contact information.”Īfter that, Whalen sent periodic updates. “She said she was in receipt of my email, apologized that I had experienced such problems and said she would work with me to resolve the issue,” says Fornero. And she did.įornero contacted her and she called him back almost immediately. It turns out Quest has a patient advocacy specialist named Kate Whalen who could help. And by the way, here’s how to reach the team and ask for their help. When we see a company hiding from customers, we do our best to shine a bright light on the parts that matter. We also shared the contact information directly with Fornero.
CALL QUEST DIAGNOSTICS RE WEBSITE CRACK
We didn’t, but since when has that stopped us? They quickly used their crack research skills to find several contacts that might help him resolve this double-billing mess.Īnd then they published the executive contacts for Quest Diagnostics. The Elliott Advocacy research team to the rescue!įornero asked our research team of John and Meera if we had any executive contacts at Quest Diagnostics. A month later, Fornero received another invoice. “I cleared up that matter, they did what they needed to do.” “I emailed my contact again and learned that my doctor’s office had not followed through,” he says. Later, I learned they had not,” he says.Ī month later, he received another Quest invoice. She provided me with steps that my doctor’s office needed to follow. “Eventually, I connected with a helpful customer service agent. Calling Quest usually requires an investment of at least an hour, he says. Wherever you go, we’re there too, taking care of the details so you can make the most of each moment, with the only travel protection that is by your side and on your side every step of the way. Our robust travel insurance covers your health, your trip, your stuff, and even your pet, via an app that provides real-time proactive solutions, quick reimbursements and 24/7 support from anywhere in the world. There isn’t a way to email Quest.”įaye Travel Insurance provides whole-trip travel coverage and care that brings out the best in each journey with industry-leading technology that enables smarter, faster, smoother assistance and claims resolutions. “He told me he had correctly coded the form and my doctor’s office covered the expenses. A few days later, Quest sent him a bill for $385. The technician indicated everything was fine.” “I contacted my doctor’s office who in turn contacted the Quest technician at the San Francisco lab,” he says. But when he went in for the blood draw, the technician said the form didn’t indicate that the procedure was prepaid, and said he was responsible for the $385 charge. He says he paid for the blood work through his doctor’s office. No one stepped up.įornero’s doctor ordered some blood tests through Quest Labs in San Francisco. Companies would prefer to send you to an endless phone tree or impersonal “knowledge” base on their site than to actually help you with a problem.įornero’s issue is a reminder that often, the key to solving a customer problem is talking to the right person.
But their identities are often shrouded in secrecy, and I think I know why. Of course, these folks should be on every page of the website, the same way forward-looking news organizations publish the names and emails of editors at the bottom of each story. But we have an amazing research team, capable of finding the company employees whose names and contact information are a closely guarded secret: the executives who handle customer service problems. And now we do.Īctually, I should say before today those names weren’t public. But then George Fornero asked our team for help with a Quest Diagnostics case. Before today, we didn’t know the names, numbers and email addresses for the customer service executives at Quest Diagnostics.
0 kommentar(er)
